Contact us - getting in touch
Please select:
Existing members
Please click here to login/register and find your dedicated phone number on the Contact Us page. You can also send a secure email to us from here.
Sales queries and quotes
Tel:
0800 012 1328 (Monday - Thursday 8.30am - 9pm, Friday 8.30am - 8pm)
Fax:
0800 015 8700
Email us
securely.
Intermediary quote and administration queries
Tel:
0845 300 3483 (Monday - Friday 8am - 6pm)
Fax:
0800 015 8900
You can email quotation requests to
quotes@pruhealth.co.uk
Intermediary sales team
Tel:
0845 300 3483 (Monday - Friday 8am to 6pm)
Fax:
0800 015 8900.
You can email queries to
sales@pruhealth.co.uk
Health provider queries
Tel:
0800 092 9400 (Monday - Friday 8am - 6pm)
Fax:
0800 096 4222
Email us
securely.
Vitality partners
If your health and wellbeing company would like to become a Vitality partner, please send your proposition to:
PruHealth
New Partners
Marble Arch Tower
7th Floor
55 Bryanston Street
London
W1H7AA
Claims
Before a claim can proceed, your GP must refer you for further treatment. Please call PruHealth with the following information:
- Details of your condition, diagnosis and intended treatment, if known. Full name and address of your GP.
- Full Name and address of your GP.
- Full names and addresses of both the specialist and the hospital, or clinic, where you'll be seen.
If you are covered for treatment you will be given an authorisation number. This is the number that you give to the hospital or specialist at the time of your treatment. Please note that before seeing your specialist you must contact us. If you go ahead and have any treatment, investigation or consultation without first seeking authorisation, then you do so at your own financial risk.
Please refer to the front of your Membership Card for your dedicated phone number for authorisation. One of our qualified nurses will take your call.
Please note: Although our call centre operates Monday - Friday 8am - 8pm, Saturday 8am - 12 noon, the authorisation service is only available Monday - Friday 8am - 5pm. After 5pm your call will be answered but authorisation cannot occur.
Complaints
We hope you never need to complain, but if you do please write to us at:
PruHealth Customer Services
Stirling
FK9 4UE
Copies of our complaint handling procedures are also available at this address.
You can also phone us on 0800 096 6322
Email us securely.
If you are not satisfied with our response, you may then be eligible to take your complaint to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Alternatively, phone the service on 0845 080 1800
The member may have a right to compensation if PruHealth or another authority decides that the member has bought cover in which the information provided by PruHealth was incorrect or misleading and resulted in financial loss. Please contact PruHealth’s Customer Services Centre on 0800 092 7333 for more information.
If PruHealth is unable to meet its financial obligations in full, the member may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 100% of the first £2,000 and 90% of the remainder of the claim. Further information is available by contacting them.
Tel:
020 7892 7300
Website
www.fscs.org.uk
